How Vego Group Protects Your Data

This policy explains how we collect, use, and protect your personal information when you use our website, app, or services related to electric bike sharing and fast charging.

Introduction

Vego Group is committed to protecting the privacy of its users and handling personal data in line with operational needs, security standards, and applicable legal requirements in the Kingdom of Saudi Arabia.

Account, location, and usage data are processed to operate the service efficiently.

We do not sell your personal information to any third party.

You may request access to, correction of, or deletion of your data in accordance with applicable regulations.

1. Information We Collect

Account Information

Name, email address, phone number, and password.

Location Information

Used to identify the nearest battery locker or charging station to you.

Device Information

Device type, operating system, and IP address.

Usage Data

Your trip history, usage duration, and stations visited.

Payment Information

Bank card details or other payment methods, processed securely through approved payment service providers.

2. How We Use Your Information

Operate electric bike sharing services, battery lockers, and fast charging stations.
Process payments and issue invoices.
Improve user experience and develop our services.
Send notifications related to your account, trips, or promotional offers.
Comply with legal and regulatory requirements in the Kingdom of Saudi Arabia.
Maintain platform security and prevent fraud.

3. Sharing Information with Third Parties

We do not sell your personal information to any third party. We may share your data only when operationally or legally required.

Service Providers

Payment partners, cloud service providers, and analytics companies, solely for operating our services.

Government Authorities

When legally requested or required to comply with regulations in the Kingdom of Saudi Arabia.

Administrative Users (Admins)

Authorized Vego administrators may access user data within their defined permissions for service management.

4. Data Security

We take appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Encrypting data in transit using HTTPS.
Storing passwords in encrypted form.
Restricting data access to authorized personnel only.

5. Cookies

We use cookies to improve your experience on our platform, and you can manage them through your browser settings.

Maintaining your login session.
Remembering your preferences.
Analyzing usage patterns to improve the service.
Disabling some cookies may affect site functionality.

6. Your Rights

You have the right to exercise several rights related to your personal data at any time.

Access the personal data we hold about you.
Correct inaccurate information.
Delete your account and data in accordance with applicable regulations.
Unsubscribe from marketing messages at any time.

7. Data Retention

We retain your data for as long as your account remains active, and after closure for the period required by law or necessary operational purposes.

8. Children's Privacy

Our services are not directed to persons under the age of 18. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by email or through a notice on our platform. Your continued use of our services after an update means you accept the revised policy.

10. Contact Us

Vego Group

If you have any questions or complaints related to this policy, please contact us through the following channels.

Riyadh, Saudi Arabia

info@vego.sa